The nitty gritty.
All personal and credit card information collected by COAST is kept confidential. We do not sell or share any information about our clients. COAST shall maintain absolute confidentiality with respect to any confidential information received from the client. COAST shall not disclose any such information without obtaining the client's specific prior consent, other than in compliance with statutory requirements or if the information is in the public domain. We are discreet and confidential about all our dealings with our clients.
terms and conditions
Thank you for engaging Coast Lifestyle Management, we look forward to working with you. You agree and accept that our Services are provided to you on the terms and conditions set out in this agreement, and the additional terms referred to as set out on our Website, together the “Agreement”.
COAST offers you a bespoke concierge service that can be tailored to your specific requirements. We operate on an on demand basis with a minimum one hour of service purchased. This time may be used for multiple tasks if required.
The full range of Services that we provide are set out on our website.
Rates and Payment
Hourly rates are charged at 15 minute intervals, with a minimum 15 minutes for ‘in office’ jobs and minimum of 45 minutes for ‘out of office’ jobs, with ‘office’ referring to the COAST Lifestyle Management offices.
Travel time is chargeable in accordance with the hourly rate agreed and commences from the time that we leave our office. No additional travel costs will be charged for locations within 10km of Newport. For locations outside of this distance, a travel fee may be charged of 75c per km.
In some cases where only very short notice is provided a cancellation fee may be charged.
Weekly concierge services are rolled over for an additional term unless 14 days notice of cancellation is given.
Clients are notified when their hourly credit gets down to 1 hour and the option to repurchase another package is given.
Our standard office hours are Tuesday to Friday 9am to 5.30pm. Any bookings made outside of these times may incur a $30.00 per hour surcharge. If using pre-purchased hour blocks surcharges will be invoiced separately.
Standard phone calls and administrative costs are included in the hourly rate. However international and some calls to 1300/1800 numbers may be an additional charge. All postage, couriers and freight costs will be charged additionally.
Any purchases made on behalf of the client must be paid for in advance. However, if the purchase is small, a 7 day term may be negotiated. For regular services such as ironing and grocery shopping it is recommended that an automatic direct debit be set up. A 12.5% administration fee may be charged on purchases made on behalf of the client.
Payment can be made by cash, direct debit, PayPal or credit card.
All out-of-pocket expenses such as travel, accommodation, subscriptions etc incurred by COAST, as part of an assignment, will be borne by the client. Such out of pocket expenses will be incurred by COAST only after specific approval from the Client.
Late Fees. At the beginning of each billing cycle, COAST will invoice The Client for all fees incurred by The Client during such billing cycle. The Client will pay the invoice in full upon receipt. If full payment is not made, a charge equal to 5% will be added to the balance due, not to exceed the maximum legal limit permitted by law. If The Client becomes 14 or more days past due, the Services shall be suspended until all past due charges are paid, and The Client shall be in default of this Agreement. The Client will continue to be responsible for any monthly minimum charge during any period that Services are suspended or not delivered due to The Client’s breach. If it becomes necessary for COAST to enforce this Agreement through an attorney, collection agency, or directly through small claims court, The Client shall pay all attorney’s fees, agency fees, court costs, and other collections costs, including without limitation post-judgment costs for legal services at trial and appellate levels.
Please note prices are subject to change with changes published here on our website or communicated via email. The new Rates will apply to your next request for Services after the change.
You are welcome to purchase gift vouchers for our Services.
Gift vouchers are fully transferrable. We are not liable for lost or stolen gift vouchers.
We will deliver gift vouchers by email, or standard post, or as agreed between you and us.
We are not liable or responsible for any loss, damage or delay as a consequence of using any postal or courier services, where an incorrect address, or email address is provided to us, or where an email is not received.
If you require the gift voucher to be delivered by a method other than by standard post or email, a further charge will be payable by you to us.
Third Party suppliers
Where we engage a third party supplier on your behalf, we act only in the capacity as an introducer. We will endeavour to provide you with that third party supplier’s Terms & Conditions where available but we are not liable if we do not provide them to you.
We will make reasonable efforts to select:
(a) Third party service providers who are qualified, insured and competent to carry out the services requested to a proper standard;
(b) Goods or services that are of such quality as is consistent with your budget purchased from third parties on your behalf.
(c) provide you with Supplier Terms & Conditions where available;
(d) ensure Purchases purchased from Suppliers are bona fide; and
(e) source high quality products and services (examples include but are not limited to perishable goods, tradespeople services etc), in keeping with your budget and the Quote.
(f) use Suppliers that charge reasonable rates, in keeping with the local market
We accept no liability for any information, material, goods or services provided to you by, or exchanged with, any third party supplier. Should you contract or decide to contract with any third party supplier, the contract is strictly between you and the third party supplier. Any payment or monies required by the third party supplier is your responsibility and will be paid in accordance with your contract with that third party supplier.
We accept no liability for any dispute arising from any agreement made between you and any third party supplier; and you indemnify and release us from liability in relation to any claim, dispute or action arising between you and the third party supplier.
Unless you have requested or agreed to a particular third party supplier or specific charge for services, we shall make reasonable efforts to ensure that the third party supplier's charges are reasonable and in keeping with the local market. However, we shall not be held responsible for any third party supplier charges, whether or not you consider those charges are reasonable, or for any third party supplier charges for any services negotiated, and agreed, by you directly with the Supplier.
Complaints regarding a third party supplier should be made directly to the third party supplier. We request that we are notified of any complaints and disputes for our records.
All third party suppliers are charged additionally at standard market rates.
Purchases and or payments made on your behalf will incur a 12.5% administration surcharge.
Any service requiring ticket purchases, bookings, reservations or goods and services supplied by a third party will be subject to the terms & conditions of that third party, to which you agree, upon instructing us to purchase the goods or book the services on your behalf.
When requesting a service from a third party, where appropriate we will provide you with an estimate for your review and authorisation.
When requiring us to engage a third party, you authorise us to debit your payment method for deposit or security purposes where required.
You agree that our duty is discharged by exercising reasonable efforts and that we are not liable should any goods or document (examples include but are not limited to, event tickets or merchandise) purchased by us, or services arranged by us, for you on your behalf, is subsequently found not to be genuine or is not accepted by another party, or does not meet your standards. Likewise, we shall not be held responsible or liable for services provided by third parties.
You acknowledge that we are not the supplier of tickets or other goods or services which you may acquire from third parties through the use of our services and we express no warranty, condition or guarantee as to quality, fitness for any purpose or availability of any such tickets, goods or services.
Third party refunds and cancellations. When purchasing tickets, goods or services for you, on your behalf, you should expect that all sales are final and no refunds or cancellations will be issued after purchase from the third party. You will be held responsible for any cancellations you wish to make, or any monies forfeited as a result of cancelling or changing a booking. Should an event be cancelled, we will not be responsible for any loss or damage that you may incur as a result of the event being cancelled.
Shipping and delivery services
Where you ask us to arrange shipping or delivery of tickets or any goods you purchase, we will endeavour to arrange such shipping or delivery with a reputable carrier and for a reasonable price. It may not be possible for us to arrange for shipping or delivery to certain countries and certain addresses. Where this is the case, you may need to nominate an alternative address where shipping and delivery is possible. Where we arrange shipping and delivery on your behalf, we accept no responsibility for the services provided by the relevant shipping company or courier and, as between you and us, you bear all risk associated with any loss of, or damage to, the goods or any delay in shipping or delivery except to the extent that we have contributed to such loss, damage or delay by mis-communicating your instructions to the shipping or delivery company.
We may receive fees, benefits or rewards for the referral of clients or potential clients from us to service providers. The nature and value of any fee, benefit, or reward which may be provided to us is fair and reasonable having regard to objective commercial standards.
The Client will need to provide: Timely communication and responses when working with COAST to avoid delays in executions. The Client must be timely and proactive in the actionable strategies or tactics needing to be implemented as agreed upon by both parties.
You will cooperate with us and provide us with any information and comply with all requirements, which are requested by us that are reasonably necessary to enable us to perform the Services. You agree that information you provide to us is true, correct and complete.
You are responsible for obtaining any consents, licences and permissions from other parties necessary for Services to be provided, at your cost, and for providing us and/or the Supplier the necessary consents, licences and permissions.
COAST services are not for commercial use or for any illegal purpose
Services may not be used to acquire goods or services for commercial use or to locate or acquire goods or services where such goods or services, or the acquisition of such goods or services, is in breach of, or prohibited by, local laws or which may otherwise have an adverse impact on our reputation or business.
You may not use our services where such use would involve illegal channels or be in our opinion immoral or unethical or otherwise contravene applicable laws; or involve any fraudulent act, misrepresentation or misleading conduct by you or us.
Acceptance and Termination
If you accept our offer to provide Services to you, you have entered into an Agreement with Coast Lifestyle Management. This means you are bound by the Terms & Conditions set out in this document, and any terms on the Website referred to in this Agreement. You can accept the Agreement by (i) signing and returning a copy of this document; (ii) stating in writing by email that you accept the Terms and Conditions; or (iii) acceptance by conduct, by paying our invoice and/or giving us instructions for Services at any time after receiving this document
Either Party may terminate this Agreement by giving the other Party 7 days’ written notice. We may terminate the Agreement at any time, if we consider that a request or a Service is inappropriate or for any improper, immoral or unlawful purpose. This is in our sole and absolute discretion.
On termination of this Agreement you agree to pay our invoices for all Services, Expenses and Purchases that we have incurred on your behalf.
On termination of this Agreement we agree to promptly return to you all Confidential Information and/or documents containing or relating to the Confidential Information; or delete or destroy all Confidential Information and any copies of Confidential Information not returned to you.
It is your responsibility to decide whether insurance is required in relation to a Service or Purchase, and which insurance cover is appropriate. We are not liable or responsible for any loss or damage incurred as a result of you choosing the incorrect insurance cover, or for any other reason.
Neither party will be in breach of its obligations, or incur any liability, to the other party if the failure to perform its obligations is a result of a force majeure event including, but not limited to, major illness, accidents, acts of God, terrorism, war, labour disputes or strikes. The party affected by the force majeure event shall, as soon as reasonably practicable, provide notice of the force majeure event to the other party. The parties will resume the normal performance of the Agreement as soon as reasonably practicable. The party affected by the force majeure event is entitled to a reasonable extension of time to perform its obligations.