What is a lifestyle manager/concierge?
LifeStyle concierge services will save you time and enhance your day to day lives by organising and performing a multitude of lifestyle tasks on your behalf. With just one email or call you can have those tasks taken smoothly off your hands leaving you more time to enjoy the important things in life.
By taking care of your day to day list, our concierges are able to help you to find that balance between work, family and life's other priorities. At COAST we understand how valuable your time is and we are well equiped to provide assistance across a huge range of tasks from the everyday to the extraordinary. Our concierges are passionate about their jobs and look forward in anticipation to the challenges of our clients diverse requests. Our experienced staff are well versed in thinking outside the box and can be relied on to come up with the best solutions to each and every problem making your lives easier.
I want a service not listed on your website - are these the only ones you offer?
Our services are limited only by your imagination. We are happy to help with any other tasks you think of as you need them and in fact encourage our clients to use us in this way. As we get to know each other we will be able to build up a personalised service tailor made to your needs. However, we will only complete requests that are ethical, legal, moral and appropriate.
Which areas do you currently cover?
We are passionate about our beautiful Northern Beaches and want to give our clients the best possible service based on our own personal experience and contacts. To do this we currently only cover the upper Northern Beaches of Sydney from Narrabeen to Palm Beach.
How do I book your services?
Make an obligation free call to chat to one of our helpful concierges about your specific needs. They will be able to create a schedule that works for you and discuss a plan to suit.
What does your pricing cover?
The hourly rates cover a personal concierge to organise tasks on your behalf whether it be on-site or virtually from the COAST office. We have a minimum purchase of 1 hour and additional time is charged in increments of 15 minutes. Our COAST Concierge hourly services do not include invoices from suppliers or third parties (such as trade invoices) or reasonable expenses required to complete your request (such as booking fees).
Our services will be available to you between the hours of 9.00am to 5:30pm Tuesday to Friday however we understand that life does not always run to schedule so we are also available outside of these hours by appointment.
For any purchases we make on your behalf, we simply ask that you provide us with funds up front. We are happy to give a quote based on our discussions with you prior to requesting the float. This can be paid in cash, but most clients prefer to transfer money directly into our company account, knowing that it will remain in credit if it isn’t used, and that we provide them with regular, detailed statements on how their money has been spent.
For clients where we are making regular purchases on their behalf, a direct debit to our account on a recurring basis is often easier and saves them time. Also, if their credit builds up, we will always let them know and they can pause their transfer for a time.
Our standard rates include travel costs (up to 10km from the Newport) and we bill from the time the concierge leaves the office. Additional travel is charged at 75c per km.
All calls except international are included in the hourly rates also - so there are no hidden surprises.
Can I buy a Gift Certificate?
Yes! A gift certificate is a great way to show your appreciation to your colleagues, friends and family. Gift certificates can be purchased in hourly amounts or as a package for a particular service. Why not use one as a gift for a house warming present, the birth of a child or just to show someone how much you value them.
How does payment work?
If you are purchasing an Hourly Concierge service, the first hour is prepaid and we will charge you with any remaining balance. However, if you purchase an hourly block package service or are part of the Weekly Concierge plan, we will charge you for the plan rate then charge you monthly unless you decide to cancel. We do however require that you provide us a notice of cancelation in writing at least 14 days before your last month.
What methods of payments are accepted?
We accept direct debit, PayPal, credit card and ApplePay making payment instant and hassle free allowing us to get started on your tasks quicker.
Do I provide you with my credit card details?
Yes - on occasion you may need to provide us with your credit card details in order for us to facilitate your requests - i.e. booking tickets, purchasing gifts, paying trades on your behalf. Rest assured our concierges will always seek your authorisation prior to charging your card.
We certainly do! All personal information collected by us at COAST remains confidential at all times and is only used in order to service our clients requests. We do not divulge any information about our clients to third parties unless authorised to do so or in accordance to the law and we are discreet and confidential in all our dealings.
Is your company police checked and insured?
Yes we hold a current police check certificate as well as professional indemnity and public liability insurances. Certificates can be sighted upon request.
How long will my task take to complete?
This really depends on the nature of the request. We won’t ever offer an exact quote for time taken as there are so many variables, however it is more likely less time than it would take to do you it yourself. We are likely to have completed a similar task previously and our access to a shortlist of trusted vendors, trades and sources will mean that we will be able to complete your task as efficiently as possible.